Make problems visible. Take ownership. Drive solutions forward – together. With kyro, this becomes efficient, structured, cross-functional, and centralised – thanks to the OCL (Open Challenge List), which serves as a key tool within the continuous improvement process (CIP). This blog post uses a real-life example to show how kyro simplifies problem management and enables lasting improvement.
Identify problems – and take action immediately
In day-to-day business, challenges pop up constantly: during daily huddles, in team meetings or spontaneous conversations at the workplace. This also applies to our example company (a current kyro user). Previously, many of these problems got lost in meeting notes, Post-its and scattered lists. Today, everything is managed centrally via kyro.
Every observation, every idea, and every problem is entered directly into the OCL – including the responsible person. Nothing gets forgotten. Every team member can contribute topics – regardless of hierarchy. And because kyro is a cloud-based tool, this all works smoothly and from anywhere.
“All our problems and ideas are now in one place. As soon as a problem arises, we enter it into kyro.” (Customer Contact Centre Team)
In kyro, problems can be prioritised – depending on their relevance. A good indicator for this is the potential for cost or time savings.
CIP meetings with substance – thanks to the OCL in kyro
The Open Challenge List (OCL) in kyro now serves as the foundation for structured CIP routines in our example company. Regular time slots – weekly or bi-weekly – are used to jointly discuss current challenges, prioritise new topics, and follow up on existing actions.
Every team member has an instant overview of which problems are being worked on, which are still open, and what the status of each measure is. Responsibilities are clearly assigned, and progress is documented transparently.
“It’s now a fixed part of our team meetings that we go through the current problems and topics in kyro. That way, everyone stays on top of things and knows exactly what’s being worked on.” (Third Level Support Team)
From idea to improvement – step by step
One of the key features of the OCL in kyro: it turns complex challenges into tangible tasks. Problems are translated into concrete actions. These can be prioritised by impact and implemented in small, manageable steps. This creates real change – iterative, trackable, and effective.
“It’s really valuable that we now have all our problems gathered in one place and regularly talk about which topics to tackle next.” (Accounting Team)
Clarity at every level – thanks to the OCL in kyro
It’s not just the teams who benefit: Change Agents, team leads and department heads also have full transparency at all times. Who is working on what? Which measures are planned, in progress, or already completed? kyro handles the tracking and automatically visualises the progress.
One of the company’s Change Leads puts it simply:
“kyro has completely changed the way we solve problems. I now have kyro open every day and use it continuously. The platform helps us to truly live continuous improvement.”
Problem Management: From team pilot to company-wide standard
What started as a local initiative in four teams is now fully established across the company: kyro is the central CIP tool in our example organisation. Whether in customer contact, support or finance – the OCL is used everywhere to tackle problems in a structured way and develop solutions together.
The goal is clear: a company where problems aren’t swept under the rug but seen as opportunities. A company where improvement isn’t an extra task – it’s a natural part of the daily routine.
Conclusion: OCL is more than just a task list
The Open Challenge List (OCL) on the kyro platform is more than just a task list. It’s a tool that promotes collaboration, accountability and solution-oriented thinking. In kyro, it becomes the beating heart of problem management and serves as the foundation of a functioning continuous improvement process. This is where real impact is created: visible, trackable, and collectively driven.
